Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Normally, we deliver all over in Japan for free of cost. Some bulky items or cars can be picked up from our office.ย 

Which payment methods are accepted in the Online Shop?

We accept Credit Card, Debit Card, direct bank deposit and Cash on Delivery.

How long will delivery take?

It depends on the location of the buyer. But we ship the item within 2 days of the purchase.

How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Vorkasse) are sent out on the day we receive the payment.